Q1. What are live minutes?
Live minutes consist of the time it takes for your receptionist to answer and successfully transfer your incoming call. We begin counting live minutes the moment your receptionist answers the phone, and stop the minute the call is transferred. Live minutes are counted to the second, which means we do not round up to the nearest minute. Also, unlike most live receptionist services, Office Pioneer does not count minutes used during voicemail or auto-attendant.
Q2. Are there any additional costs?
All live receptionist packages require a one-time, $75 set-up fee. This fee will be automatically billed to your account following completion of your 30-day free trial.
Q3. Can I use the address you provide for business licensing?
While some industries/cities have special requirements, Office Pioneer clients typically have no problems using our addresses for business registration. Most of our business centers will hang your business license at their location.
Q4. Can I use my existing phone number?
Each Live Receptionist package comes with either one local or one toll-free phone number, but you are welcome to have your existing number forwarded to the number we provide you.
Q5. What if I exceed my minutes?
If you’d like, Office Pioneer will retro-actively upgrade your monthly plan to avoid overage charges should you exceed your limit. Otherwise, the overage fee is 1.5 cents per second.
Q6. Do you require a long-term commitment?
No. Our services are month-to-month. We only require a 30 day notice of termination.
Q7. How does Office Pioneer handle my scheduling?
You simply provide us access to your online schedule, such as Google Calendar or Outlook, and your receptionist will input events/meetings according to your specifications as they occur. Also, all new appointments as well as call history and call notes can be viewed in your online web portal, included with all Live Receptionist packages.
Q8. How long does it take to get set-up?
Once the order is placed wither online or over the phone, we can typically have an account up and running within 48 hours.
Q9. What methods of payment do you accept?
We accept all major credit/debit cards. Unfortunately, we do not accept cash or check payments.
Q10. How does my receptionist process orders for me?
Your receptionist can process orders however you want. Most clients simply have their receptionist place orders through their website, which our receptionists have instant access to once a call from your business comes in. We can also email orders directly to you, or take a message for you or your sales team to call back.
Q11. Do calls from solicitors count against my live minutes?
No. Our receptionists have a robust screening procedure which eliminates nearly all solicitation calls.
Q12. Can I rent a conference room for a single use?
Yes, nearly all our business centers offer conference rooms and day offices for an affordable hourly rate. |
